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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sean Campbell

November 21, 2025

5  out of  5
rating by Sean Campbell
"The best agent and customer service I have ever had!!"
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Grace Metz

November 20, 2025

5  out of  5
rating by Grace Metz
"Very helpful and easy to work with and always messaged back very fast!"
We responded:
"Thank you Grace. We appreciate your business and are grateful to protect gig with auto insurance "
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Ryan Rush

November 18, 2025

5  out of  5
rating by Ryan Rush
"Kelsey was wonderful to work with. She helped me quickly navigate our flood insurance through the challenges of a government shutdown. Would definitely recommend working with Heather’s State Farm office!"
We responded:
"Thanks Ryan! Welcome to Charleston! Josie is amazing. We are glad she made your renters insurance and relocation process easy"
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Will Carlton

November 15, 2025

5  out of  5
rating by Will Carlton
"Kristen was a HUGH help getting my insurance issue resolved with the State of SC. Her help was really appreciated!"
We responded:
"Thank you Will. We appreciate your business. Welcome to SC! "
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Antonisha Johnson

November 12, 2025

5  out of  5
rating by Antonisha Johnson
"Josie was very helpful and informative"
We responded:
"Thank you Antonishia. Josie is amazing and we are grateful you are here "
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Jennifer Johnson

November 10, 2025

5  out of  5
rating by Jennifer Johnson
"Heather and her staff have made my cross-country move seamless. With them on my team, I had one less worry while working on closing on a new home while thousands of miles away. Heather is very knowledgeable and is able to clearly explain the different products available. I never felt pressured to purchase unwanted policies. Heather and her entire staff are incredibly nice and professional. I will be with them for years to come. I appreciate their efficiency, honesty and professionalism….plus they offered some excellent local tips and tricks to newcomers! Thanks!!!"
We responded:
"Thank you Jennifer and welcome to SC! We are glad to help you with your transition to the coast and appreciate your business"
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Ismary Bolivar

November 5, 2025

5  out of  5
rating by Ismary Bolivar
"Excelente atención! Al estar aquí es sentirse en confianza en un ambiente agradable. Agradezco disiparán mis dudas a pesar del idioma. Recomiendo sus servicios con toda certeza!"
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S S

September 16, 2025

5  out of  5
rating by S S
"I’ve been with State Farm Insurance for a while now and I’m truly impressed with their service. The customer support is always quick and professional, the claims process is smooth, and the rates are very reasonable. I feel confident knowing that my home and car are well protected. Special thanks to Jade, Kelsey, Karolina, and the entire customer service team at Heather Eberlin’s office for their outstanding support!"
We responded:
"Thank you. We love our team and appreciate your feedback! "
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Janice Artman

September 10, 2025

5  out of  5
rating by Janice Artman
"Heather has been such a blessing to work with! She makes everything about our financial goals, investments and life insurance feel simple and stress-free. We always feel cared for and confident knowing we are working with her. She explains things clearly, answers all of our questions and makes the whole process so easy. We’re so grateful for all her help and support. She truly goes above and beyond for her clients!"
We responded:
"Thank you Janice! I am grateful to protect your families business and put your financial plans in place"
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Sarah Huffman

August 18, 2025

5  out of  5
rating by Sarah Huffman
"I had the pleasure of working with Karolina; she was incredibly kind and informative! She quickly provided all the information I needed, including answers to questions I hadn’t even thought to ask."
We responded:
"Thank you Sarah! We are glad you had a great experience and grateful to protect you "
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Carly Miller

August 14, 2025

5  out of  5
rating by Carly Miller
"The best experience I’ve ever had at a State Farm! Heather is not only extremely professional but also thorough and attentive to every detail. She made the entire process seamless and stress free. I truly wouldn’t trust anyone else with my insurance needs!"
We responded:
"Thank you Carly. We appreciate the opportunity to protect you "
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Renee Daniels

July 30, 2025

5  out of  5
rating by Renee Daniels
"Very knowledgeable and helpful . Thank you"
We responded:
"Thank you Renee! We appreciate the opportunity to protect you "
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Igor Agrest

July 23, 2025

5  out of  5
rating by Igor Agrest
"Everyone at Heather Eberlin - agency is supper nice and very quick."
We responded:
"Thank you Igor! We appreciate your loyalty and trusting us "
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Bubbashaw!!! 1998

July 16, 2025

5  out of  5
rating by Bubbashaw!!! 1998
"Communication was Spot on and was very helpful with my problem."
We responded:
"Thank you for your business and feedback! Appreciate you "
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Jillian Sebelist

July 15, 2025

5  out of  5
rating by Jillian Sebelist
"This afternoon I was assisted by Kristen Campbell (Heather's Exec Assistant) and she was SO helpful. Getting an itemized bill is one thing but taking the time to explain the nuances and make sure I actually understand what I am paying for was next level customer service. I appreciated all of her patience with my questions, and she made what I was expecting to be a painful phone call straightforward and easy."
We responded:
"Thank you Jillian. Kristen does an incredible job and we are so grateful for her and for your feedback! "
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Darryl Parker

June 30, 2025

5  out of  5
rating by Darryl Parker
"Karolina was very helpful changing my policy for my new car and got me all the discounts that were available. Definitely a five star experience."
We responded:
"Thank you Darryl! We appreciate your business and review "
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Brian Fahey

June 20, 2025

5  out of  5
rating by Brian Fahey
"Heather and her staff handle my personal and business needs. Everyone with whom I have interacted has been extraordinarily prompt, professional, and an absolute joy. I cannot recommend them enough. The staff are extraordinarily personable and make painless what could be a tedious process elsewhere."
We responded:
"Thanks Brian! We have loved working with you over the years! "
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Katie Waters

June 17, 2025

5  out of  5
rating by Katie Waters
"Statefarm is the best. They are always there to help and keep in contact until the process is over. I would never go to another insurance company"
We responded:
"Thank you Katie! We appreciate you "
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Patti Cadwell

June 7, 2025

5  out of  5
rating by Patti Cadwell
"An absolute pleasure working with Heather, Josie and the entire team at this agency! Prompt, professional and courteous!"
We responded:
"Thank you Patti and welcome to our agency. We appreciate you"
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K Washington

May 20, 2025

5  out of  5
rating by K Washington
"Karolina K and Josie S. Have been amazing!! Thanks for all of your help!!!"
We responded:
"Thank you Mrs Washington. They are great! We appreciate your feedback "
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Heather Stanley

May 18, 2025

5  out of  5
rating by Heather Stanley
"Highly recommend this agency! They are super good at communicating and always get us the best rates."
We responded:
"Thanks Heather! We are grateful to protect you "
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Juli Thomas

May 7, 2025

5  out of  5
rating by Juli Thomas
"Karolina was super helpful when switching my renter's insurance over! Lovely team to work with!"
We responded:
"Thanks Juli! Karolina does an amazing job, we appreciate you! "
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Boonedoggie

April 28, 2025

5  out of  5
rating by Boonedoggie
"Super helpful and efficient! Felt very confident about changes to our policy."
We responded:
"Thank you! We are grateful for your feedback "
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Ann Miller

April 24, 2025

5  out of  5
rating by Ann Miller
"Prompt and Professional! Thank you!"
We responded:
"Thank you Ann! We appreciate the opportunity to protect you "
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Familia

April 22, 2025

3  out of  5
rating by Familia
"I had an overall good experience with State Farm and this specific office… But I recently had to cancel my coverage with them. I bought a new car and their rate was too high, so I switched to another company. When I called to cancel, the woman I was transferred to was suspicious that I “didn’t sound like a 71 year old”… Almost like she didn’t believe me, or like I was pretending to be someone who I wasn’t. My after thought was to say - “is a 71 year old supposed to sound like their dying?” I wish I would’ve thought of that in the moment, but it caught me off guard. I understand that canceling isn’t going to make them happy, but professionalism should be first and foremost at all times. That comment and their overall attitude was disappointing. I wish my experience with them didn’t end this way, but it is what it is."
We responded:
"Thank you for your feedback. We will make a note that you did not appreciate being told you were younger than you are - our apologies. Most people find it a compliment, we appreciate your business over the years and hope to earn it back someday! "