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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karen

March 14, 2025

5  out of  5
rating by Karen
"Always Helpful and quick to respond."
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Patti Cadwell

March 12, 2025

5  out of  5
rating by Patti Cadwell
"An absolute pleasure working with Heather, Josie and the entire team at this agency! Prompt, professional and courteous!"
We responded:
"Thank you Patti and welcome to our agency. We appreciate you"
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Herschel Harvey

March 7, 2025

5  out of  5
rating by Herschel Harvey
"Always extremely pleased with this group."
We responded:
"Thanks you Herschel, we have appreciated your loyalty and business and are grateful to protect you "
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Nancy Diserio

February 25, 2025

5  out of  5
rating by Nancy Diserio
"Excellent Service as always!!!! Nancy And Mike Jones"
We responded:
"Thank you Nancy and Mike. We are grateful for you and your feedback "
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Lisa Mackey

February 24, 2025

5  out of  5
rating by Lisa Mackey
"Very helpful when I called with questions about my home and auto policies"
We responded:
"Thank you Lisa! We are grateful to protect your home and autos and for your feedback "
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Allen Capers

February 19, 2025

5  out of  5
rating by Allen Capers
"Karolina Kubalova was a tremendous help with me today, I hope that you have her around for a long time."
We responded:
"Thank you Allen. We are grateful for your loyalty and for being a long-term customer! "
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Jason Ryan

February 19, 2025

5  out of  5
rating by Jason Ryan
"I can't say enough about the exceptional service I received from Heather Eberlin State Farm. From start to finish, they went above and beyond to assist me in retrieving sensitive information related to my family’s life insurance policy. Their team was not only professional but also incredibly patient and understanding throughout the entire process. They guided me every step of the way, making sure I felt confident and supported. If you’re looking for reliable and compassionate service, I highly recommend Heather Eberlin State Farm for all your insurance needs!"
We responded:
"Thank you Jason, we are grateful to protect you and your family "
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Matthew Lombardo

February 15, 2025

1  out of  5
rating by Matthew Lombardo
"By far a horrible agent! Back in December I purchased a new car and spoke to Jasmine (or jazzy as I believe one of the other people called her) and stressed that I needed to have the insurance binder emailed and I needed to be CC to the dealership. She was more interested in gossiping about "omg a new car!!!" I proceeded to call back three hours later after the dealership said they had not received it and spoke to another woman who did in fact confirm that nothing was emailed and that was who I spoke with....THEN I received the information. Two months later (I have obtained coverage with another insurance company) I called to cancel my membership, and again spoke to "Jazzy" who did y even bother to cancel the policy. I was then charged for the month of February, when I called and spoke to the after hours insurance call Center, I was informed it was never in fact cancelled and nothing was notated in my account. Interesting as I had the phone number in my call log on the day along with my notes of cancellation. Thankfully I was able to get my refund. Beware of incompetent office workers at this agents office.... clearly someone can't do their job."
We responded:
"Hi Matthew, we have tried to reach you regarding this and are happy o discuss. Please call us back at 843-936-3460 The changes you requested were in the system and not yet process by underwriting "
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Yah Yah

February 10, 2025

5  out of  5
rating by Yah Yah
"They are the best people who would go the extra mile to make sure you're insured and they are the cheapest... The are so friendly.... when I call, they always answer with a big friendly smile and greet you by saying your name before you can even say who you are.... they are the very best....I wouldn't go to any other insurance company but with state farm... Like a good neighbor, STATE FARM IS THERE.... please call them and give them a try I guarantee you would love the team work they provide.... tell them Stacy sent you... Thank you STATE FARM Y'all are the best, and I do mean the best"
We responded:
"Tank you, we are so happy to hear this and see your review. We appreciate the opportunity to serve you! "
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Drunk Bulgarian

February 7, 2025

5  out of  5
rating by Drunk Bulgarian
"Best insurance company I’ve ever worked with. If you’re like me and just don’t want to deal with it and know you’re getting the best possible price with the best coverage then just use them. Ask for Karolina, she actually goes out of her way to answer any questions and knows what she’s doing."
We responded:
"Thank you, we are grateful you experienced our amazing customer service and for protecting you "
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Kristine Mesa

February 4, 2025

5  out of  5
rating by Kristine Mesa
"Karolina was very happy to help me with my log in. Appreciate her dedication! :)"
We responded:
"Thank you. Karolina does an amazing job. We appreciate her and YOU "
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Carla Jaggard

February 3, 2025

5  out of  5
rating by Carla Jaggard
"State Farm has been amazing for me! Josie was so helpful and made things so much smoother for me! I’m so appreciative of the changes and assistance they provided for me!"
We responded:
"Thank you Carla. Josie is an incredible asset to our team. We appreciate your feedback "
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Kenny Mitchum

January 13, 2025

5  out of  5
rating by Kenny Mitchum
"Unbelievably great customer service! Highly recommended"
We responded:
"Thank you Kenny! We are glad you had a smooth experience and are grateful to protect you "
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Jessica McBride

January 2, 2025

5  out of  5
rating by Jessica McBride
"So helpful!"
We responded:
"Thank you Jessica! We president ourselves on the customer experience and are grateful for you "
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Greg Schmidt

December 31, 2024

5  out of  5
rating by Greg Schmidt
"Kelsey is excellent to deal with, knowledgeable and thorough. Much appreciated 👏"
We responded:
"Thank you Greg. Kelsey is amazing to work with and we appreciate her and YOU"
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Zachary Hockman

December 30, 2024

5  out of  5
rating by Zachary Hockman
"Transferred over to Heather Eberlin's office after moving to SC a few years ago. The transfer went smooth, and I really can't give enough compliments to Katarina, who has been superb from day one! Whatever you need, Katarina is it; extremely positive, knowledgeable, always quick to reply, and really just unparalleled customer service all around. Thanks for all you do! Update: Shout out to Kristen Campbell who is carrying forward the torch of awesome customer service. Great experience on several occasions. Thanks for everything Kristen!"
We responded:
"Thank you Zachary! We appreciate the opportunity to protect your car insurance, home insurance and personal articles coverage."
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Craig Johnson

December 11, 2024

5  out of  5
rating by Craig Johnson
"Incredible customer service! I highly recommend this agency."
We responded:
"Thank you Craig. We appreciate your feedback and business "
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Melissa Sadin

December 9, 2024

5  out of  5
rating by Melissa Sadin
"Katrina from State Farm was fantastic to work with. The whole agency were very receptive and quick to handle our needs"
We responded:
"Thank you Melissa. We appreciate you and your loyalty "
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Susan DeVeaux

November 29, 2024

5  out of  5
rating by Susan DeVeaux
"Thank you with all my heart and soul"
We responded:
"Awe thank you Susan. Your review and business means the world to us ❤️"
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Esteban Bedoya

November 20, 2024

5  out of  5
rating by Esteban Bedoya
"Karolina helped me out so much and made the process quick and easy"
We responded:
"Thank you Esteban. Karolina is amazing and we appreciate YOU "
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Gail M Lopez

November 8, 2024

5  out of  5
rating by Gail M Lopez
"Heather Eberlin - State Farm Insurance Agency is such a.pleasure dealing with. Karolina is always so helpful and pleasant. Thank you, Karolina"
We responded:
"Thank you for taking the time to leave us a review! We pride ourselves in taking good care of our customers and we're happy to hear she was able to do just that for you. Please reach out if you need anything."
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Vance Ross

November 6, 2024

5  out of  5
rating by Vance Ross
"Had a great experience."
We responded:
"Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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maybell tomlin

November 1, 2024

5  out of  5
rating by maybell tomlin
"I like Heather.she is very professional and courteous."
We responded:
"We are thankful you have been apart of our State Farm family and look forward to working with you for many years to come!"
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Kevin D Gadsden Sr

October 29, 2024

5  out of  5
rating by Kevin D Gadsden Sr
"Very Professional, Knowledgeable and definitely Attentive to my Request. Thanks, and Appreciation Always."
We responded:
"T hank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Jay Huggins

October 21, 2024

5  out of  5
rating by Jay Huggins
"They are always going above and beyond to help with claims and policy changes."
We responded:
"Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."